Many of our products are personalized, so therefore our shipping times can vary slightly. However on average, merchandise is produced and shipped from our facility 3-5 business days after purchase. Expedited shipping options only expedite the shipping times, not the actual production time prior to shipment. Standard shipping/transit times apply (1-7 days for domestic and 4-15 days for international).

We want you to be completely satisfied with your purchase. Please review our policy below for specific product categories:

Shirts & Blankets (Made to Order, Including Personalized):

Due to the custom nature of our made-to-order shirts & blankets, including personalized items, we cannot accept returns or exchanges unless the item is damaged or there is an error on our part.

We stand behind the quality of our shirts & blankets and guarantee our workmanship 100%.

If you receive a damaged or incorrect shirt or blanket, please contact us immediately with photos of the issue. We will gladly replace the item at no charge.

Jeans and Shorts:

For jeans and shorts, we adhere to the following return policy:

• We accept returns for orders shipped to US customers only.
• Items must be unworn, with original tags, and in clear packaging with a SKU label.
• Return requests must be initiated within 7 days of receiving the order.
• You then have an additional 7 days to ship the items back for a full refund.
• Orders not meeting these criteria may incur a 20% restocking fee or be declined.
• Shipping charges are non-refundable, and return shipping is the customer's responsibility unless the return is due to a shipping error.
• Returns are processed within 5-7 business days of receipt, and you will be notified via email upon completion.

Jewelry (Including Personalized):

All Jewelry items are final sale and non-returnable.

If you receive a damaged or incorrect jewelry item, please contact us immediately with photos of the issue. We will gladly replace the item at no charge.

In the event that your jewelry arrives damaged and is no longer available to replace, we will issue a store credit or refund.

General Return Information:

To initiate any return or report a damaged/incorrect item, please contact us at shopsmalltownmercantile@gmail.com.

Please include your order number and clear photos of any damage or errors.

We will respond to your inquiry as quickly as possible and provide instructions for the return or replacement process.

Important Notes:

We reserve the right to refuse any return that does not meet our policy requirements.

Please carefully review your order before placing it, especially for personalized items.